SmartPay is a separate leasing company that allows customers to lease Straight Talk and Total Wireless phones.

Each SmartPay lease includes a leased phone(s), monthly service and handset protection.

0. Step 0

   Before beginning, please ensure that your WARP system and Ingenico reader are both plugged in and on

1. Step 1

   Log into WARP terminal

   Select Carriers / New Orders from the Dashboard menu

   Select appropriate phone carrier (Straight Talk or Total Wireless)

   Select Lease Device with Airtime Purchase to indicate this is a SmartPay lease

   Ask the customer if they’re an existing customer on the chosen carrier. If yes, lookup their account

2. Step 2

   The customer should already have submitted a SmartPay application

   Lookup the customer’s active application using their:

   • Date of Birth
   • Last 4 digits of SSN
   • Last Name

3. Step 3

   Add the customer’s device(s) and service plan to the order

   Only eligible devices are listed with the monthly lease payment

   Since Total Wireless is a multi-line product, more than one phone may be added

4. Step 4

   Scan or manually enter the UPC code of the selected device(s)

   Select the service plan

5. Step 5

   Scan to UPC, IMEI, MEID, or ICCID information of the phone and SIM card

6. Step 6

   Show customer the lease and automatic service plan refill agreements

   Have the customer sign both agreements

   The in-store payment and monthly payment amounts are displayed in the lease summary

   Print a copy of the agreements for customer (optional)

7. Step 7

   Ask the customer to swipe their credit or debit card on the card reader attached to the kiosk*

   Debit cards must be tied to a bank account and no prepaid cards are eligible*

   The first month’s lease and service plan payments are debited in store at time of transaction*

   * Includes both the lease and service plan payments

8. Step 8

   Some customers are asked additional multiple-choice questions

   Allow the customer to complete these now

9. Step 9

   Print these documents:

   • How to Transact a SmartPay lease at POS
   • Order Confirmation
   • SmartPay Leasing Receipt
   • SmartPay Agreements (optional)*
   * Provide the customer with printed copies of these documents

10. Step 10

    Go to the POS

    Scan the POS barcode on the POS instructions page

    Scan the Credit Card bar code on the same page for tender

11. Step 11

    To activate the phone with the carrier:

    • If the customer is adding a lease to their existing account, the service plan will automatically be placed in reserve
    • If the customer is new to carrier, then activate using the service plan PIN printed on the SmartPay receipt